How you can help us make Capo better
When something goes wrong in Capo, there are a few things you can do that will help us diagnose and correct the issue.
In the event of a crash, we may ask you to collect a crash log manually for us. Apple normally gathers and shares this information with us on the back-end, but there are times when we may not see them, or they take a while for us to get them.
Gathering Crash Logs on the Mac
Start by launching the Console application. You can find it in the LaunchPad (inside the Utilities folder), or at /Applications/Utilities/Console.app .
In Console:
- Click the leftmost button in the toolbar to show the sidebar, if it’s hidden.
- Ensure that your Mac is selected from the Devices list
- Click on “User Reports”
- Find the reports that has Capo in its filename—ideally the ones matching the date of your crash
- Drag and drop to attach these items into your email, or upload them when you create a new topic in Support.
Gathering Crash Logs from your iPhone or iPad
With your device attached to your Mac, you can collect these crash logs for us by doing the following:
- In the Finder (or iTunes/Music, on older versions of macOS), select your device in the sidebar.
- Press the Sync button. That copies the latest Crash logs to your Mac.
- In the Finder, choose Go > Go to Folder from the main menu
- Type (or paste)
~/Library/Logs/CrashReporter/MobileDevice/into the text field - Open the folder that has the same name as your device—it will match the name you see in the Finder (or iTunes/Music).
- Locate all the files with Capo in their filename. Ideally, just collect the ones that match the date and time of your crash.
- Drag and drop these files to attach them to your email, or upload them when you create a new topic in Support.